FAQ   

FREQUENTLY ASKED QUESTIONS

Please Refer to our Terms and Conditions of Sale for further information

POSTAGE AND DELIVERY

We post products to within Australia Only. We use delivery service providers to help us get our products to you.

 DISPATCH TIMEFRAMES

We process all orders within 48 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.
We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.

DELIVERY TIMEFRAMES

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 2- 7 business days, however we cannot guarantee this time frame.

DANGEROUS GOODS PRODUCTS

Such as chemicals, poisons, aerosols and liquids cannot be sent to PO Boxes (no exceptions) and only via road postage. If you place an order including these items with a PO Box listed for delivery, we will email you to supply an alternate address. If no address is available, we will have to cancel the order and refund any payments made.

ORDERS LOST IN TRANSIT

If you’re concerned that your order has been misdelivered or lost, we kindly ask that you contact us at: shop@checkmatepestcontrol.com.au as soon as possible, so that we can investigate.

RATES

Postage & handling fees as total order value excludes freight and handling charge of $12.95.
Our delivery service providers and handling fees may change from time to time.

Free shipping for may apply to orders over $199 at specific times during sales etc, this is not a permanent offer, and the value will only apply to purchases at website advertised prices.

PAYMENTS

The product purchase price is shown on the products list on the site at the time you place your order. The product purchase price on our site may not be the same or compare to the prices of any other online stores or retailers for the same product and we are not obliged to price match the products.

We currently accept payments via Payment Gateway – Square including

a) Visa, Mastercard, American Express
b) Afterpay

BACK ORDERS If we determine that we do not have a particular product in your order in stock, then we will use reasonable measures for 30 days to order the relevant product. In this instance, we will notify you of the relevant back Ordered products and the anticipated delivery date.

DISCOUNTS AND COUPON CODES

We may offer discounts or coupon codes from time to time.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was firstly made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances.

We reserve the right to revoke any discount offer or coupon code at any time without notice.

REFUND/DAMAGES PROCEDURE

Our Returns Procedure is incorporated into our Terms and Conditions of Sale.

If your goods are damaged or defective in any way on delivery, please contact us at shop@checkmatepestcontrol.com.au as soon as possible to arrange a suitable remedy, such as return, exchange or refund.

We do not refund for change of mind purchases, If you wish to return a product that is not damaged and that was provided to you under our terms and conditions, please contact us on 1300 748 668 or shop@checkmatepestcontrol.com.au however will not refund the Delivery Postage Fee or Return Postage Fee where the products have been delivered to you as per your order.

If a refund is approved for the product the method will be in the same format as payment was made.

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us at: shop@checkmatepestcontrol.com.au in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently.

MATERIALS SAFETY DATA SHEETS / PRODUCT LABELS

Materials safety data sheets (msds) / product labels are supplied as a label reference guide for the products sold by Checkmate Pest Control.
Materials safety data sheets (msds) / product labels are linked on each product page as a *pdf downloadable attachment. please download and print these upon purchase.
Labels are always subject to revision, always please carefully read and follow the label directions on the container. Checkmate Pest Control takes no responsibility for the use of the products, please refer to our Terms and Conditions of Sale for further information.